Dear service user,

We take the protection of your privacy very seriously to meet our legal responsibilities.  We will only use your personal information to deliver the services you have requested from us. We recognise the importance of the correct and lawful processing of personal data and fully endorse and adhere to the principles set out in the Data Protection Act 2018. We will keep your personal data secure and not pass it to any third parties without your prior permission.

There are seven principles under the GDPR:

  • Lawfulness, fairness and transparency: the need to have a lawful basis for processing personal data and to be open with data subjects about how it will be used
  • Purpose limitation: the requirement to specify at the outset the purpose of the processing and safeguards to prevent the use of the data for other purposes without consent
  • Data minimisation: to ensure the data is adequate, relevant and limited to what is necessary for the processing
  • Accuracy: that the data is up to date, and kept that way
  • Storage limitation: the data should only be kept for as long as is necessary, and disposed of according to a set schedule
  • Security: this requires that data is held in conditions where ‘appropriate technical and organisational measures’ are in place
  • Accountability: this reflects the need to evidence compliance and take responsibility for processing data in line with the law

How do we collect information from you?

We obtain information about you when you engage with us via social media, website or when you register to use our services.

What type of information do we collect from you?

The personal information we collect from you will vary depending on which services you engage with us.  The personal information we collect might include your name, address, telephone number and email address.

How is your information used?

In general terms, and depending on which services you engage with us, as part of providing you the agreed services we may use your information to:

  • contact you by post, email or telephone
  • understand your needs and how they may be met
  • maintain our records in accordance with applicable legal and regulatory obligations
  • process financial transactions
  • prevent and detect crime, fraud or corruption

Who has access to your information?

Any staff with access to your information have a duty of confidentiality under the ethical standards which our charity is required to follow.

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes without your prior permission.

How you can access and update your information

Keeping your information up to date and accurate is important to us.  We commit to regularly review and correct where necessary, the information that we hold about you.  If any of your information changes, please email or write to us, or call us using the our contact information noted below. You have the right to ask for a copy of the information we holds about you.

Security precautions in place to protect the loss, misuse or alteration of your information

Whilst we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given, or where you have chosen, a password which enables you to access information, you are responsible for keeping this password confidential.  We ask you not to share your password with anyone.

Your data will usually be processed in our office, and we take the security of your data seriously and so all our systems have appropriate security in place that complies with all applicable legislative and regulatory requirements.

Your choices

We may occasionally contact you by post / email / telephone] with details of any changes in legal and regulatory requirements or other developments that may be relevant to your affairs and, where applicable, how we may assist you further.  If you do not wish to receive such information from us, please let us know by contacting us as indicated under our contact information below.

Your rights

  1. Access to your information: You have the right to request a copy of the personal information about you that we hold.
  2. Correcting your information: We want to make sure that your personal information is accurate, complete and up to date and you may ask us to correct any personal information about you that you believe does not meet these standards.
  3. Deletion of your information: You have the right to ask us to delete personal information about you where:
  • you consider that we no longer require the information for the purposes for which it was obtained
  • you have validly objected to our use of your personal information
  • our use of your personal information is contrary to law or our other legal obligations
  • we are using your information with your consent and you have withdrawn your consent